Upgrades & Support
Upgrades & Support Contract
With your Micro Key Millennium Series™ software you will receive a six month upgrades and support contract which allows you access to Micro Key Solutions Central, which includes Micro Key University, email and phone support, and you will receive upgrades to your Micro Key Millennium Series software on a regular basis.
When you renew your contract you are investing in your future. Over 3/4 of our recurring revenue goes into research and development which keeps you on the cutting edge of the Alarm Industry. Our current release includes many new features and only those currently with a Micro Key Millennium Series Upgrade and Support contract will receive them. Find out what you could be missing by watching the video (Zone Verification) and download a complete list of enhancements (below).
Business Services
You can expect much more from Micro Key Solutions. We are here to provide you truly "Amazing Service". One way we meet this goal is by providing extended business services. Whether you need a custom report, script, extract, data conversion, network assistance, or just assistance with your upgrade, we are here to help.
Below is a list of services we can provide. In some cases the service is part of your Millennium Series™ Upgrade and Support contract. For those services not covered we will provide a written estimate of costs prior to starting any project.
List of Services
- Custom Reports (using Report Writer)
- Custom Extracts and Scripts
- Data Recovery
- Disaster Backup
- Database Validation*
- Database Rebuild
- Off-site Database Storage MicroVault
- Upgrade assistance*
- After Hours Support
- Classroom Training
- On-site Training
- On-site installation
- Business Development Evaluation*
- Marketing Assistance*
* included with your Upgrade and Support contract
