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Click Here to see the your new Tech Support Site.
It will be going online 10/1/2006

   


> tech support

 

tech support

 

Notes from Your Tech Support Department

Many of you have asked what is included with your Support Contract and what kind of services are available through Micro Key Software Tech Support.  So we have put together a concise document that spells out our services.

What is Support?

All of us in Tech Support are here to serve you. We want to make sure you are getting the most out of your Micro Key Software. So if you ever have a special need or concern feel free to give us a call.

Dorothy Norton
Tech Support Manager

 
 

 

Millennium Series Upgrades
Product Videos
SPA Upgrade and new drivers
Virtual Operator Upgrade and Documentation
Report Writer
Report Request Form
Validate your Database
CheckFree
Documentation
DOS Documentation (alarms-1, central-1)
Operating Systems (OS) Supported
Release of version 30
Beta Testers Needed
Pay-as-you-go Form

ARCHIVE

 

Millennium Series

These UPGRADES are password protected. Please contact Micro Key  Technical Support at 800-451-0040 to obtain password   

If your require our assistance:

DO NOT UPGRADE YOUR SYSTEM AFTER 4:00PM EST
OR FRIDAY - SUNDAY!

Tech Phone Support available for upgrade assistance
Monday - Thursday 8:30am - 4:00pm ET.

If at all possible please call Tech Support and schedule an appointment or email us at mkstech@microkey.com.

Version 30 Upgrade Videos

*requires password to upgrade
**if upgrading from any version 30 please contact Tech Support
before applying the upgrade.

MKMS  
*5.1.30.8  15MB**

MKMSCS    
*5.1.30.3  7MB**

MKMS 30 SQL  4KB**

SPA
5.0.28.211 908KB

Virtual Operator
Virtual Operator Documentation

 


Add Ons

REPORT WRITER
  
Millennium Series  Report Writer version 2.0

  • Label wizard

  • Cross tab wizard

Learn to use the Report Writer manual and tutorial included.

Learn Report Writer from Wayne

REQUEST A SPECIAL REPORT: Now you can make a request for a report by simply filling out a form and faxing it to Micro Key Software.  We will take it from there.  We do charge a fee for special reports but it's much easier and faster than doing it yourself.  CLICK HERE to display and print the Report Request Form.

MKSTerm - Allows us to test the baud, data, parity, stop bits for a receiver.

MKMS Validate (updated 11/23/2004)
mkmsvalidate.zip (368KB)
mkmsvalidate.doc (coming soon)
MKMS Validate allows you to validate your database with a simple point and click tool. This tool should be used prior to backing up your database and before you upgrade your software.

If you desire to process credit cards using your Micro Key software you will have to apply to CheckFree for a merchant account.  This process can take up to 30 days to complete.  Once you have your account set up with CheckFree you will need to contact Micro Key Software and schedule an appointment to have your software setup.

Download the following forms and follow the checklist and instructions to get started. Be sure to review all documents and contact Micro Key on your intentions of using this service before submitting your application to CheckFree.

You will need a 56KB modem (US Robotics recommended by CheckFree) attached to the computer used to process transactions.

            (Recommend you right click and save to hard drive before you open)

Application Cover Sheet and Checklist
CheckFree Application Package
Patriot Act Addendum
Fee Addendum
Voided Check Addendum

 


Documentation Library

(Recommend you right click and save to hard drive before you open)
     
CD installation Instructions (PDF: 8697KB)
Getting Started Accounts Receivable (PDF: 864 KB)
Millennium Quick Start (PDF: 864 KB)
Millennium Upgrade Document (PDF: 301 KB)
Scheduling Startup Document (PDF: 691 KB)
  Supported Receivers and Settings (PDF 22 KB)
SPA Generated Errors (PDF: 89 KB)
  SPA Errores Generados Español (PDF: 111KB)
  Minimum Hardware Requirements (PDF: 9KB)
  AR DB Schema (PDF: 16KB)
  Metrologic Scanner (USB) (PDF: 19KB)
White Papers  
  Multi Company Inventory Transfer (PDF: 26KB)
     
DOS (Right click and save to hard drive before you open)
  Alarms-1 (PDF 2210 KB)
  Central-1 (PDF 889 KB)

 Unable to open PDF files please open this Document

                      Get Adobe Reader 
 


Operating Systems (OS) supported

The following operating systems and network operating systems are supported for those using our Millennium (windows based) software.

Windows

Windows 2000 Professional
Windows XP Professional
Windows 2000 Server
Windows 2000 Advanced Server
Windows 2003 Server and Small Business Server

Novel

Sybase 5 users: Netware 4.2 SFT III w/sp9 only
Sybase 9 users: Netware 5.1 w/sp6, 6.0 w/sp3, or 6.5

Our applications may work on other operating systems and network operating systems; however, we cannot guarantee how reliable of stable the application may be on systems not listed.


Release of Version 30 Available!

See some of the changes in our
Video Training Center*

Version 30 is now available. This version of the software is currently being used by over 100 central stations and alarm dealers. This upgrade will require you re-register your software. So please include your unique ID number(s) of your servers (any server or workstation containing the database) to Tech Support with your request. You can find the unique ID number by starting the MKMS Management (data entry) module on the server(s) and clicking on the security menu and select registration. The unique ID will be shown.

You may request your CD by email to dnorton@microkey.com.

Upgrade Version 30 document

*If your are blocking popups with your browser you may need to hold down the CTRL key when you click on the link.


BETA TESTERS

Micro Key Software is always looking for Beta Testers.  It will be your responsibility to ensure the software is working according to specifications. You will be taking on an important role in the development of our product so you must be someone who is willing to truly test the product. In some cases you will be asked to run the new release in conjunction with your production system, which will require some double entry to compare results. If you are interested in becoming a Micro Key Beta Tester contact Micro Key via email or by phone. In order to become a beta tester you must be a current support customer and using Millennium Products.


Pay-As-You-Go Product Support - Users of Micro Key Software products are encouraged to maintain an annual support contract. The contract entitles the user to product updates (found on this page) and access to timely responses to telephone, e-mail, and fax requests. If you do not have a support contract, you will be required to complete this form and fax it to Micro Key prior to securing tech support. Click on the link above to display and print the required form. Complete the form and fax it to Micro Key Software. The number is provided on the form. You will be contacted by Micro Key once the form has been processed by accounting and a time slot opens in tech support. More information about the Micro Key Pay-As-You-Go program may be found on the form itself. Read it carefully.
Pay-As-You-Go Product Support (Español)

 

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MICRO KEY SOFTWARE
1631 E. Vine St. , 2nd Floor, Kissimmee, Florida 34744
Phone: 800-451-0040 Fax: 407-870-9271 International: 407-870-0040
  Sales: 1-888-MICROKEY (642-7653)

microkeysales@microkey.com












PC-cillin Internet Security 2005

 

Micro Key Software Users can now request “After Hours Technical Assistance”. 

For more information, see the "After Hours Technical Assistance Request Form" below.

Click here for request form